These are the terms and conditions of the sites owned, controlled and managed by Glowin Co Pty Ltd which includes www.glowinco.com. We recommend that you read these “Terms and Conditions” as well as our “Privacy Policy” before using our website or making a purchase. The last time these terms and conditions were changed was on the 1th March 2020. Glowin Co Pty Ltd reserve the right to change these “Terms and Conditions” and “Privacy Policy” without giving prior notice. The changes made will take effect from the exact time of posting on this website. It is up to the user of the website to take responsibility to return to this page to review any changes that have been made.

Glowin Co Pty Ltd (82640177591 Sydney, Australia) and its associates (referred to as “our”, “we” and “us”) are providing services to you subject to the following terms also known as “Terms and Conditions”. BY ACCESSING, BROWSING AND PURCHASING FROM THIS WEBSITE YOU ACCEPT AND AGREE TO BE BOUND BY THESE “TERMS AND CONDITIONS”. These “Terms and Conditions”, apply to all users of this website (www.glowinco.com), including without limitation, users who are merchants, customers, browsers, and/or contributors to content. If you choose to disagree with the “Terms and Conditions”, you are advised to immediately discontinue use of this website and our services.

If you need to get in contact with a Glowin Co representative, please fill out the form on our ‘contact’ page of our website. Otherwise contact us on help@glowinco.com.

 

General

By agreeing to these Terms and Conditions you represent/warrant that you are at least 18 years of age or if under the age of majority in your province of residence, you are visiting this website (www.glowinco.com) under the supervision of a parent/guardian.

You are not permitted to use this service or website for any unauthorised or unlawful purpose. The website is to be used only for making purchase of items listed on the website. It is not intended for commercial use or use by a third party unless authorised by Glowin Co. Unauthorised or unlawful actions are not permitted; including using the website or services to distribute, reproduce, sell or exploit material constituting a civil liability or an offence punishable by law that breaches regulations. You are not permitted to use any materials from the website for commercial use unless authorised by us in advance. You warrant that the material, information and content that you upload, publish or distribute on our website (www.glowinco.com) you have the lawful right to post and they do not infringe any proprietary rights, third party intellectual property rights, trademarks and patents. The material, information and content should not be defamatory, pornographic, indecent, threatening or have the potential to constitute any criminal or civil liability under domestic and international laws. In the case you interfere with this website by impairing its operation, using viruses, hacking or attempting to gain unauthorised access you agree to reimburse Glowin Co for any damages or financial losses due to your unauthorised use of the service or website. In the case you do not apply with our Terms and Conditions or we believe your conduct is in violation of the law and may be harmful we reserve the right to terminate your order. 

Unless stated otherwise in these Terms and Conditions, without limitations all information or content submitted to this website will be non-proprietary and non-confidential. Information or content includes reviews, comments, images, questions and ideas. Glowin Co will have the right to display, publish and distribute any information or content published on its website.  

This website is solely an online store for the distribution and sale of beauty and cosmetic products. This website should not be used as a substitute for professional medical advice. It is recommended you seek advice from your healthcare practitioner prior to purchasing and using the products sold on our website. Your healthcare practitioner can address any medical concerns you may have to determine if the products sold on our website are suitable for you. Glowin Co does not intend to give any advice in relation to medical questions and replace any medically certified resources. The reviews and testimonials published on our website and other platforms are solely based on the opinions of authors and are not intended to replace medically certified resources or act as medical opinions.

Please follow the instructions of use for each product. These instructions can be found on the product page of our website and on the packaging of each product. We make no guarantees about the results of using our products as results may vary depending on the individual.

It remains the user’s responsibility to ensure they are not allergic to any of the ingredients inside the product before using.  If you are in need of medical attention please contact your healthcare practitioner or call 000 (Australia).

 

Privacy Policy

We recommend you read through Glowin Co’s Privacy Policy before browsing or purchasing from this website.

 

Prices, Payment and Product Availability

When you make an order on our website, you agree to the Terms and Conditions. You are responsible for reviewing the latest Terms and Conditions each time you make an order. Your order will remain as an offer until we issue you a confirmation order email or you cancel your order. It is your responsibility to confirm the order in your cart before making a purchase. We do not provide refunds for products that are mistakenly purchased. Once you have made an order, you must pay the stated price on your website as being the purchase price for the relevant products. You may only use the payment methods provided on the website. We reserve the right to obtain validation of your payment details before shipping the product. The shipment of an order will not commence until the payment for the order has been received.  

By placing an order on our website, you warrant: 

  • You understand these terms and agree to abide by them.
  • You are authorised and legally permitted to purchase your order and use the payment method selected. You must be authorised to use that card or account.
  • The information you provide us with is accurate and complete. The account you use is yours and the credit/debit card or other payment options you use to make a purchase has sufficient funds to cover the cost of your order.

You agree to indemnify us against all losses, damages, expenses or costs that we may incur in connection with any breach by you of the above warranties. 

Glowin Co does not make any warranties on the availability of products and will not be liable for the unavailability of any products at the time of your checkout. Glowin Co will attempt to make all products and quantities advertised on this site available at all times, however this cannot always be guaranteed. Glowin Co reserves the right to alter or update product information, errors and the price of products without notice. We also reserve the right to cancel orders if any errors have been made. These errors may include but are not limited to; website malfunction, technical difficulty, incorrect price, incorrect billing/shipping information and if you are not authorised to make a purchase.  If this is the case, customers who we have received a payment from will receive a full refund.

If your shipment requires any Value-Added Tax (VAT) or Duty charges you will be required to pay any outstanding charges to receive your order. Glowin Co will not be able to reimburse or pay for any outstanding charges.

 

Return Policy

Incorrect/Faulty Item:

If you have received an incorrect item/s or have received a faulty item/s, please email help@glowinco.com.

  1. Please state ‘Incorrect Item’ or ‘Faulty Item’ in the subject bar with an explanation of the issue and a photo attached of your item/s.

 

Return Process:

If you are not satisfied with the item/s you have received, you can return them within 30 days of purchase, providing they are in original condition. Once the item/s is returned you will be entitled to a full refund which will not include the cost of the return postage. We will not refund or exchange item/s that appear to have been opened, used or are not in original condition. If you want these returned to you, a delivery cost may be applicable.   

  1. Email help@glowinco.com requesting a return. Make sure the subject bar states ‘return’. We will send you a form and request a photo of your item/s.
  1. Once we have approved your return request, please read the return terms and guidelines outline

Return Terms and Guidelines:

  • We will not cover the return shipping costs.
  • Please make sure all returned item/s are well packaged to minimise item/s damage.
  • Please make sure all return packages are sent with a trackable, insured service as we will not cover lost item/s while being transported.
  • Please ensure your parcel is marked ‘return’ on the outer packaging.
  • Please make sure that the returns form has been approved before sending your parcel to us.
  • Send us your tracking information once you have it at help@glowinco.com.

 

Limitation of Liability

Glowin Co will not be liable for any damages or injury that accompany or result from your use of any of its sites and products. These include (but are not limited to) damages or injury caused by any:

  • Use of (or inability to use) the site
  • Use of (or inability to use) any site to which you hyperlink from our site
  • Failure of our site to perform in the manner you expected or desired
  • Error on our site
  • Omission on our site
  • Interruption of availability of our site
  • Defect on our site
  • Delay in operation or transmission of our site
  • Risk to your software, data, computer, tablet and mobile device.
  • Adverse side effects, allergic reactions, damage or loss from the use of our products or website.

Please note that we are not liable for any damages, including: 

  • Damages intended to compensate someone directly for a loss or injury
  • Damages reasonably expected to result from a loss or injury (known in legal terms as “consequential damages.”)
  • Other miscellaneous damages and expenses resulting directly from a loss or injury (known in legal terms as “incidental damages.”)

We are not liable even if we’ve been negligent or if our authorised representative has been advised of the possibility of such damages or both. 

Exception: Certain state laws may not allow us to limit or exclude liability for these “incidental” or “consequential” damages. if you live in one of those states, the above limitation obviously would not apply which would mean that you might have the right to recover these types of damages.

However, in any event, our liability to you for all losses, damages, injuries, and claims of any and every kind (whether the damages are claimed under the terms of a contract, or claimed to be caused by negligence or other wrongful conduct, or they’re claimed under any other legal theory) will not be greater than the value of the product purchased.

 

Shipping and Handling

Glowin Co don’t take responsibility for delayed, damaged or lost shipments or orders that have been sent to incorrect addresses or correct addresses. If your order is lost in transit, Glowin Co will assist in tracing a missing parcel. An order may be returned to us for reasons such as, duties or taxes, incorrect address, unclaimed order or non-payment of fees. If this is the case, email help@glowinco.com to arrange redelivery. A postage cost will be applicable.

Once you have made an order you will receive an order confirmation email. If you do not receive the email immediately, please allow for 1-2 days for it to reach your inbox. Ensure you are checking the correct email address and junk mail.  All orders placed with Glowin Co will be dispatched within 2-3 business days from our warehouse (Sydney, Australia). This excludes peak periods, which may take up to 5 business days. It is your responsibility to ensure the postal address provided at checkout is accurate. We urge customers to keep track of their order through online tracking which is available in your order confirmation email.

International custom/clearance delays are excluded from the delivery times. Weather incidents may also have an impact on delivery or extend delivery time. In this case, we will provide further information on our website. If your package has not been delivered and is at the destination according to order tracking, please directly contact or visit your closest local post office or customs office. It is likely you will locate the package at the post office or at a customs office. If your order is still in transit according to tracking, please be patient as international delivery can take up to 10+ days.

During checkout please ensure delivery address is correct. Once your order has been shipped, no changes can be made to the shipping address. If you fail to collect your order during a re-delivery attempt will be made or the courier will leave a note advising you on how and where to collect your order. The customer is responsible for shipping charges if the order has been sent back to our headquarters and needs to be dispatched again due to an incorrect address or an uncollected parcel. We deliver to PO boxes. Please note: If your order is being shipped to the Middle East (Oman, Qatar, Saudi Arabia and United Arab Emirates) please include a PO Box address only. Shipments for these destinations will be returned to us if no PO Box is displayed in the address.